FAQs - invisaWear® Smart Jewelry, Stylish Panic Button Wearable Safety

- Smartphones running Android™ version 9+
- iPhone® models running iOS 13.0+

All invisaWear charms are sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out, but we don’t recommend wearing it in the shower or submerging it in water.

No! We did not want to burden you with yet another accessory you have to remember to charge. Our product is designed to have a long-lasting battery life so you never have to worry about charging it. We guarantee one year but it can last between two to three years depending on usage. Replacement charms are discounted to $99 (less than $9 per month)

Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away.

There are 3 different modes you can choose from when setting up your device:

1. If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.

2. If you choose the “Send a Silent SOS to 911” feature, ADT agents will notify 911 that you need help. An ADT agent will text you to gather additional information about your emergency. Even if you’re unable to respond, an ADT agent will still notify emergency services unless you confirm you’re safe and provide your PIN. If emergency services are notified, ADT will text you with status updates. In addition, ADT will text your emergency contacts with a link with your up-to-date location.

3. If you choose 24/7 professional monitoring, an ADT agent will call you to get additional information about your emergency. Even if you’re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN. You also have access to a safety network of ADT security agents via phone call or chat (if you need to be discreet) - your own ‘virtual companion.’ If you’re ever feeling unsafe, they will stay connected with you until you feel safe. This mode also allows you to set activity timers for any activity like a date or a run. If you don’t check in when your activity ends, ADT will check on you and notify 911 and your emergency contacts if you don’t respond.

To remove an emergency contact, please go to the App Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove. Next, press the red button that says “Delete”.

The invisaWear device does work internationally. If you are outside of the United States, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.

Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that 9-1-1 features are only available in the United States and Canada.

Absolutely! We encourage users to test the system to make sure the setup was properly completed and that they know exactly what to expect during an emergency. Using the “Test Alert” feature in our companion app allows you and your emergency contacts to safely test the emergency notification system.

We recommend users to place a test alert once a month.

After purchasing an invisaWear, you simply install the invisaWear app onto your smartphone. The app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency.

No need to worry about accidentals! A rapid double button press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button.In the very rare case that you do accidentally activate an alert, that’s okay! Simply open the invisaWear app within 15 seconds and enter your PIN to cancel the alert. If you can’t cancel the alert in time, an ADT agent will call or text you to verify if you are in need of assistance. You still have the option to cancel by answering the call/text and verifying your secure PIN to the ADT agent.

In the very rare case that you do accidentally activate an alert, that’s okay! Simply open your invisaWear app within 15 seconds and enter your pin to cancel the alert. If you can’t cancel the alert in time, an ADT agent will call or text you to verify if you are in need of assistance. You still have the option to cancel by answering the call/text and verifying your secure PIN to the ADT agent.

No, you need a subscription for the invisaWear to send out an alert to both 9-1-1 and emergency contacts.

The subscription is typically $19.99/month but we sometimes run limited time promotions. If you purchase with a limited time promotion you will be locked in to that discounted rate even when the promotion ends.

1. Before you start an activity, set a timer up to four hours.
2. Invite ADT (or your emergency contacts, or both) to track you via GPS.
3. When you’re done, just stop the timer.

If you designated that you would like to notify ADT and the timer expires and we can’t confirm you’re safe, we’ll notify 9-1-1 and your emergency contacts. You also have the option to have your Emergency Contacts track you in real-time during your activity – even if they don’t have the app.

Have security by your side – virtually – for those times when things don’t feel right and you want to put someone on alert in case something goes wrong. Think of Live ADT Monitoring Agent as a virtual companion who’ll stay connected with you via phone or text until you feel safe again. With live GPS tracking, the agent can get you help quickly, if you need it.

Please contact help@invisawear.com to update your payment method.

Yes! You can purchase a subscription for friends, family, or anyone you’d like. You will receive an email with a unique activation code, please forward it to the person you purchased the gift subscription for.

Yes, there is a silver and black keychain that works for both men and women. We also have heavy duty athletic bands or the leather necklaces which are unisex.

The invisaWear charm is made out of brass. The gold charms are plated in 14k gold and the silver invisaWears are plated in Rhodium. The backside of the invisaWear charm is plastic so that it can be easily pressed.

Materials for each product can be found on each product page under the Materials section.

Yes, but only to ensure the fastest possible response time during an emergency.

For privacy & security reasons we're only able to view the location when the device is double pressed during an emergency.

When you receive your device you will need to save two phone numbers as contacts in your cell phone. Save the following numbers in your phone as
(888)-795-3437 and (561)-621-3533
"INVISAWEAR + ADT EMERGENCY".

*PLEASE DO NOT CALL THESE NUMBERS, THESE ARE THE SPECIFIC PHONE NUMBERS THAT WILL CONTACT YOU IN AN EMERGENCY.* One number is specifically for agents to text you from and the other number is for them to call you directly.

invisaWear works with a compatible smartphone. The app is compatible with most Android devices running Android version 9+ and iPhones running iOS 13.0+. Tracphone and Jitterbug phones may not always with our app.

After the app is downloaded to the user's smartphone, they create an account profile with personal, medical information and also choose a 4 digit pin. The user will need to remember this pin as it is used to cancel alerts directly with ADT. In an emergency, any medical information provided in the app will be shared with emergency personnel.

A rapid double button press on the back of the charm is required in order to initiate an emergency alert. InvisaWear uses your phone's cellular data or WIFI to send the alert. This can be helpful for situations where cell service is not available to make a phone call. Unfortunately if there is no data or WIFI available then the app will notify you that it was unable to send an alert and instruct you to call 911.

The user does need to be familiar with how to maneuver around on their smartphone and in their phone settings. They need to keep the app open and running in the background, have their smartphone within 30 feet of the charm and have either cellular data turned on or WIFI enabled in order for any alerts to go out. We also recommend testing the device once a month by placing a test alert. At this time, invisaWear does not have fall detection. If you have significant medical issues or serious cognitive impairment, a different device may be needed.

Please contact help@invisawear.com for assistance with updating your payment method.

- Smartphones running Android™ version 9+
- iPhone® models running iOS 13.0+

There are 3 different modes you can choose from when setting up your device:1. If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.2. If you choose the “Send a Silent SOS to 911” feature, ADT agents will notify 911 that you need help. An ADT agent will text you to gather additional information about your emergency. Even if you’re unable to respond, an ADT agent will still notify emergency services unless you confirm you’re safe and provide your PIN. If emergency services are notified, ADT will text you with status updates. In addition, ADT will text your emergency contacts with a link with your up-to-date location.3. If you choose 24/7 professional monitoring, an ADT agent will call you to get additional information about your emergency. Even if you’re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN. You also have access to a safety network of ADT security agents via phone call or chat (if you need to be discreet) - your own ‘virtual companion.’ If you’re ever feeling unsafe, they will stay connected with you until you feel safe. This mode also allows you to set activity timers for any activity like a date or a run. If you don’t check in when your activity ends, ADT will check on you and notify 911 and your emergency contacts if you don’t respond.

Yes of course! Anytime you’d like to switch your emergency contacts, simply open the companion app to update your list. To remove an emergency contact, please go to the App Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove. Next, press the red button that says “Delete”.

Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away.

All invisaWear charms are sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out, but we don’t recommend wearing it in the shower.

The invisaWear device does work internationally! If you are outside of the United States, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.

Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that contact 9-1-1 is only available in the United States. For more information regarding when this functionality will be available, please email: letschat@invisaWear.com

Yes, there is a silver and black keychain that works for both men and women. We also have heavy duty athletic bands or the leather necklaces which are unisex.

● Premium 24/7 professional monitoring by ADT costs $19.99 / month, but sometimes we run limited time promotions. If you purchase with a limited time promotion you will be locked in to that discounted rate even when the promotion ends.

1. Before you start an activity, set a timer up to four hours.
2. Invite ADT (or your emergency contacts, or both) to track you via GPS.
3. When you’re done, just stop the timer.

If you designated that you would like to notify ADT and the timer expires and we can’t confirm you’re safe, we’ll notify 911 and your emergency contacts. You also have the option to have your Emergency Contacts track you in real-time during your activity – even if they don’t have the app.

Yes! We are confident you’ll love the premium functionality however you’re welcome to cancel at any point in time.

Please contact help@invisawear.com for assistance with updating your payment method.

Yes! You can purchase a subscription for friends, family, or anyone you’d like. You will receive an email with a unique activation code, please forward it to the person who you purchased the gift subscription for.

HOW IT WORKS

Shared Location

Send your location to your loved ones and 9-1-1 even if you don’t know where you are or can’t speak.

Emergency Alert

A text message notifies up to 5 pre-selected emergency contacts that you're requesting help.

CONTACT 911 FEATURE

Enable the optional contact 911 feature to notify police on your behalf

Personal Profile

Share personal information like your photo with dispatchers to aid in responding to your emergency.

Section

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Necklaces

Bracelets

Keychains

Fitness

Gold Flower Keychain

Mom Engraved Necklace

Silver Expandable Bracelet

Athletic Bands

Star Burst Charm Necklace with Crystal Pendant

Mom Engraved Necklace

Rose Gold Necklace

LimeLife Necklace

Gold Chain Necklace

Rose Gold Beverly Necklace

Necklace with Rose Engraving

Silver Leather Necklace

RE/MAX Keychain

invisaWear x Nightcap Cup Cover Keychain

Silver Unisex Keychain

Silver Marble Self Defense Keychain Bundle

Pink Marble Self Defense Keychain Bundle

Gold Flower Keychain

Black Keychain

Gold Flower Keychain

Athletic Bands

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Bracelets

Necklaces

Keychains

Fitness

Scrunchies

Pepper Sprays

Cup Covers

Matching Accessories

HOW IT WORKS

HOW IT WORKS

Shared Location

Emergency Alert

CONTACT 911 FEATURE

Personal Profile