All invisaWear charms are sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out, but we don’t recommend wearing it in the shower or submerging it in water.
No! We did not want to burden you with yet another accessory you have to remember to charge. Our product is designed to have a long lasting battery life so you never have to worry about charging it. We guarantee one year but it can be up to two years depending on usage. The app will notify you once your battery is running low, if you enabled notifications. Replacement charms are $99 (less than $10 per month).
Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away*
*Bluetooth Low Energy range varies by device manufacturer. Always double check the range with your cell phone manufacturer.
An emergency alert is initiated when you double press your device. There are 3 different modes you could pre-select in the app:
Mode 1:
Only text emergency contacts during an emergency, do not contact 9-1-1.
Mode 2:
In an emergency, notify 9-1-1 & emergency contacts. A TELUS SmartWear Security agent will text you to gather more information.
Mode 3* (Recommended):
In an emergency, notify 9-1-1 & emergency contacts. A TELUS SmartWear Security agent will call you to gather more information.
To remove an emergency contact, please go to the App Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove. Next, press the red button that says “Delete”.
The invisaWear device does work internationally. If you are outside of Canada, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.
Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that 9-1-1 features are only available in the Canada.
Absolutely! We encourage users to test the system to make sure the setup was properly completed and that they know exactly what to expect during an emergency. Using the “Test Alert” feature in our companion app allows you and your emergency contacts to safely test the emergency notification system.
After purchasing an invisaWear, you simply install the free invisaWear Companion app onto your smartphone. The companion app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency.
For all you clumsies out there, no need to worry. invisaWear is designed just for you! A rapid double button press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button.
In the very rare case that you do accidentally activate an alert, that’s okay! Simply open your companion app within 15 seconds and enter your pin to cancel the alert. If you can’t cancel the alert in time, a TELUS agent will call or text you to verify if you are in need of assistance. You still have the option to cancel by answering the call/text and verifying your secure PIN to the TELUS agent.
Yes, a subscription is required in order for your device to function. Please visit TELUS.com for more information.
1. Before you start an activity, set a timer up to four hours.
2. Invite TELUS (or your emergency contacts, or both) to track you via GPS.
3. When you’re done, just stop the timer.
If you designated that you would like to notify TELUS and the timer expires and we can’t confirm you’re safe, we’ll notify 9-1-1 and your emergency contacts. You also have the option to have your Emergency Contacts track you in real-time during your activity – even if they don’t have the app.
Have security by your side – virtually – for those times when things don’t feel right and you want to put someone on alert in case something goes wrong. Think of Live TELUS Monitoring Agent as a virtual companion who’ll stay connected with you via phone or text until you feel safe again. With live GPS tracking, the agent can get you help quickly, if you need it.
Yes, there is a silver keychain that works for both men and women!
- Smartphones running Android™ version 9+
- iPhone® models running iOS 11+
The invisaWear charm is made out of brass. The gold charms are plated in 14k gold and the silver invisaWears are plated in Rhodium. The backside of the invisaWear charm is plastic so that it can be easily pressed.
Yes, but only to ensure the fastest possible response time during an emergency.
When you receive your device you will need to save two phone numbers as contacts in your cell phone. Save the following numbers in your phone as
1-888-921-0794 and 604-227-0798
"INVISAWEAR + TELUS EMERGENCY".
*PLEASE DO NOT CALL THESE NUMBERS, THESE ARE THE SPECIFIC PHONE NUMBERS THAT WILL CONTACT YOU IN AN EMERGENCY.* One number is specifically for agents to text you from and the other number is for them to call you directly.
All invisaWear charms are sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out, but we don’t recommend wearing it in the shower.
No! We did not want to burden you with yet another accessory you have to remember to charge. Our product is designed to have a long lasting battery life so you never have to worry about charging it. We guarantee one year but it can be up to two years depending on usage. The app will notify you once your battery is running low, if you enabled notifications. Replacement charms are $99 (less than $10 per month).
Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away.
There are 3 different modes you can choose from when setting up your device:
1. If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.
2. If you choose the free and optional “Send a Silent SOS to 911” feature, ADT agents will notify 911 that you need help. An ADT agent will text you to gather additional information about your emergency. Even if you’re unable to respond, an ADT agent will still notify emergency services unless you confirm you’re safe and provide your PIN. If emergency services are notified,ADT will text you with status updates. In addition, ADT will text your emergency contacts with a link with your up-to-date location.
3. If you choose the premium feature (subscription required), an ADT agent will call you to get additional information about your emergency. Even if you’re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN. With this premium feature, you also have access to a safety network of ADT security agents via phone call or chat (if you need to be discreet) - your own ‘virtual companion.’ If you’re ever feeling unsafe, they will stay connected with you until you feel safe. The premium feature also allows you to set activity timers for any activity like a date or a run. If you don’t check in when your activity ends, ADT will check on you and notify 911 and your emergency contacts if you don’t respond.
To remove an emergency contact, please go to the App Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove. Next, press the red button that says “Delete”.
The invisaWear device does work internationally. If you are outside of Canada, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that 9-1-1 features are only available in the Canada.
Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that contact 9-1-1 is only available in the United States. For more information regarding when this functionality will be available, please email: letschat@invisaWear.com
Absolutely! We encourage users to test the system to make sure the setup was properly completed and that they know exactly what to expect during an emergency. Using the “Test Alert” feature in our companion app allows you and your emergency contacts to safely test the emergency notification system.
After purchasing an invisaWear, you simply install the free invisaWear Companion app onto your smartphone. The companion app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency.
For all you clumsies out there, no need to worry. invisaWear is designed just for you! A rapid double button press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button.
In the very rare case that you do accidentally activate an alert, that’s okay! Simply open your companion app within 15 seconds and enter your pin to cancel the alert. If you can’t cancel the alert in time, an ADT agent will call or text you to verify if you are in need of assistance. You still have the option to cancel by answering the call/text and verifying your secure PIN to the ADT agent.
Yes, a subscription is required in order for your device to function. Please visit TELUS.com for more information.
1. Before you start an activity, set a timer up to four hours.
2. Invite TELUS (or your emergency contacts, or both) to track you via GPS.
3. When you’re done, just stop the timer.
If you designated that you would like to notify TELUS and the timer expires and we can’t confirm you’re safe, we’ll notify 9-1-1 and your emergency contacts. You also have the option to have your Emergency Contacts track you in real-time during your activity – even if they don’t have the app.
Have security by your side – virtually – for those times when things don’t feel right and you want to put someone on alert in case something goes wrong. Think of Live TELUS Monitoring Agent as a virtual companion who’ll stay connected with you via phone or text until you feel safe again. With live GPS tracking, the agent can get you help quickly, if you need it.
Yes, there is a silver keychain that works for both men and women!
- Smartphones running Android™ version 9+
- iPhone® models running iOS 11+
The invisaWear charm is made out of brass. The gold charms are plated in 14k gold and the silver invisaWears are plated in Rhodium. The backside of the invisaWear charm is plastic so that it can be easily pressed.
Yes, but only to ensure the fastest possible response time during an emergency.
When you receive your device you will need to save two phone numbers as contacts in your cell phone. Save the following numbers in your phone as
1-888-921-0794 and 604-227-0798
"INVISAWEAR + TELUS EMERGENCY".
*PLEASE DO NOT CALL THESE NUMBERS, THESE ARE THE SPECIFIC PHONE NUMBERS THAT WILL CONTACT YOU IN AN EMERGENCY.* One number is specifically for agents to text you from and the other number is for them to call you directly.
